399btc Privacy Policy — Your data is safe with us

1 Introduction & Privacy Commitment

399btc Gaming Ltd. (hereinafter "399btc", "we", or "us") takes your privacy seriously. This Privacy Policy explains what personal information we collect when you use the 399btc website (399btc.pro) and mobile app, how we use it, how long we retain it, and how you can control it.

By using the 399btc platform, you agree to this Privacy Policy. Please read this page carefully before creating an account. If you have any questions, don't hesitate to reach out to our support team.

This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. We believe transparency is the best policy — nothing is hidden here.

2 What Information We Collect

399btc only collects information that is genuinely necessary to provide its services. We have no interest in collecting data beyond that. The categories are broken down by type below:

3 Why We Collect Your Information

Every piece of information 399btc collects has a specific and legitimate purpose. We never collect data unnecessarily or in excess. The main reasons are:

• Account Verification & Security: Verifying your identity and preventing unauthorized access.
• KYC Compliance: Identity verification for anti-money laundering and fraud prevention, as required by applicable regulations.
• Processing Financial Transactions: To ensure deposits and withdrawals are completed accurately.
• Customer Support: Resolving your issues quickly and effectively.
• Responsible Gaming: Monitoring your gaming activity to protect you from excessive gambling.
• Platform Improvement: Analyzing user behavior to enhance the gaming experience.
• Legal Obligations: Retaining specific information to comply with applicable laws.

4 How Your Information Is Used

399btc uses your information only for the purposes it was collected. Below is a specific breakdown of what data is used for and why:

• Your name and contact details are used to send you important account updates, transaction confirmations, and support messages.
• Your mobile number is used only for OTP verification and urgent security alerts.
• Your gaming history may be used to create personalized bonus offers — you can turn this off in your notification settings.
• Device and IP information is used for fraud detection and to prevent multiple accounts.
• Financial transaction records are retained as legal documentation.

5 Who Your Information Is Shared With

399btc strictly limits data sharing. Your information is not shared with anyone except in the specific circumstances outlined below:

• Payment Providers: Payment gateway providers such as Mobile Banking, Nagad, and Rocket receive limited financial information to process deposits and withdrawals. They operate under their own privacy policies.
• Game Providers: When you play Live Casino or other third-party games, the game provider can see your account ID and gaming activity.
• Legal Authorities: In the case of a court order or government investigation, we may provide relevant information as required by law.
• KYC Verification Providers: Specific documents may be shared with licensed verification agencies for identity verification purposes.

6 Cookie Policy

The 399btc website and app use several types of cookies. Cookies are small files stored in your browser that help the website remember your preferences. The types of cookies 399btc uses are:

• Essential Cookies: Essential for maintaining login sessions and security. The website will not function properly without these.
• Functional Cookies: To remember your language preference and theme settings. These can be disabled.
• Analytics Cookies: Data on which pages are visited most and how fast they load is used to improve the platform.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some parts of the website to not function properly.

7 How We Protect Your Data

399btc uses industry-leading technology and practices to keep your data secure. The core components of our security framework are:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• AES-256 Encryption: All stored data is protected with bank-level encryption.
• Two-Factor Authentication (2FA): An additional OTP-based security layer at login.
• Firewall & DDoS Protection: Active protection against external cyberattacks.
• Regular Security Audits: Independent security experts audit our systems every quarter.
• Staff Training: 399btc employees receive regular data protection training and can only access information that is necessary for their specific role.

8 Your Data Rights

As a 399btc user, you have the following rights over your own data. To exercise any of these rights, please contact our support team.

• Right to Access Your Information: You can find out at any time what information we hold about you.
• Right to correction: You may request corrections to any inaccurate information we hold about you.
• Right to deletion: You may request deletion of your data under certain conditions — however, some information may need to be retained to meet legal obligations.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Data Portability: You can receive a copy of your data in a machine-readable format.
• Right to Lodge a Complaint: If you believe our Privacy Policy has been violated, you have the right to file a complaint with the relevant authority.

We aim to respond to all rights requests within 30 business days of receipt.

9 How Long Information Is Retained

399btc does not retain your data longer than necessary. However, certain types of information are subject to minimum legal retention periods:

• Account Information: For the duration the account is active and 5 years after closure.
• Financial Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For the duration the account is active and 2 years after closure.
• Support contact: 2 years from the date of last contact.
• Cookies & Session Data: Automatically deleted after the session ends.

Once the retention period ends, 399btc securely destroys your data or anonymizes it so no individual can be identified.

10 Minor Protection

399btc strictly provides its services to users aged 18 and above only. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• Age is verified during the KYC process using a national ID card or birth certificate.
• Any account found to belong to a user under 18 will be immediately closed and all associated data will be deleted.

11 Privacy Policy Updates

399btc may update this Privacy Policy from time to time. Depending on the nature of the changes, we will notify you through the following methods:

• Minor Changes: The "Last Updated" date at the top of the page will be revised.
• Moderate changes: A notice will be posted on the platform.
• Major Changes: You will be notified directly via your registered mobile number or email, and your consent will be obtained before any changes take effect.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. If you do not agree to the new policy, you may close your account and withdraw your balance.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, our Data Protection team is available 24/7, 7 days a week.

• Email: [email protected]
• Live chat: Click the chat button at the bottom right of the platform
• Response time: Typically within 24–48 hours

If your issue cannot be resolved directly with us, you may file a complaint with the relevant regulatory authority in Bangladesh. That said, we always prefer to resolve matters through direct communication first.